Customer Service Practice Test

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Is it appropriate to enclose a "Thank You" note with a business card when shipping an item?

True

Enclosing a "Thank You" note with a business card when shipping an item is an excellent practice and is highly appropriate. This approach reflects a commitment to customer service and reinforces a positive relationship with the customer. A "Thank You" note adds a personal touch, expressing gratitude and appreciation for the customer’s business. It distinguishes the interaction from purely transactional experiences and can foster customer loyalty.

Including a business card further facilitates easy future contact, should the customer have questions or wish to make additional purchases. It effectively provides the customer with your contact information while enhancing the overall shipping experience through thoughtful communication. This combination promotes a professional image and shows that you value the customer’s patronage, making it a recommended approach in customer service.

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False

Only in certain cases

Depends on the customer

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